Privacy Policy
Effective Date: 01-01-2025
Last Updated: 10-16-2025
Introduction
Veteran Adjusters (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website veteranclaimadjusters.com, use our services, or interact with us through various channels including social media, email, and SMS.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
Personal Information You Provide to Us
We collect personal information that you voluntarily provide to us when you:
- Fill out contact forms on our website
- Submit information through Facebook Lead Forms
- Communicate with us via Facebook Messenger
- Request a free inspection or claim review
- Schedule an appointment
- Subscribe to our communications
- Contact us by phone, email, or text message
The personal information we collect may include:
- Contact Information: Name, email address, phone number, mailing address
- Property Information: Property address, details about damage, insurance policy information
- Claim Information: Insurance company name, claim number, details about your claim
- Communication Records: Records of conversations, messages, and correspondence with us
Information Automatically Collected
When you visit our website, we automatically collect certain information about your device and browsing activity, including:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent on pages, links clicked
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
Information from Third-Party Sources
We may receive information about you from third-party platforms, including:
- Facebook: When you interact with our Facebook ads, submit a Lead Form, or message us through Facebook Messenger
- Social Media Platforms: Information from your interactions with our social media profiles
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
- To provide public adjusting services and assist with your insurance claims
- To evaluate and document property damage
- To communicate with you about your claim
- To schedule appointments and inspections
Communication
- To send you appointment confirmations and reminders via SMS and email
- To follow up on inquiries and service requests
- To provide updates about your claim status
- To respond to your questions and concerns
Marketing and Advertising
- To send you information about our services (with your consent)
- To create and display targeted advertising on Facebook and other platforms
- To retarget website visitors with relevant advertisements
- To analyze the effectiveness of our marketing campaigns
Legal and Business Operations
- To comply with legal obligations and protect our legal rights
- To prevent fraud and maintain the security of our services
- To improve our website and services
- To analyze usage patterns and optimize user experience
How We Share Your Information
We may share your information in the following circumstances:
Service Providers
We share information with third-party service providers who perform services on our behalf, including:
- SMS and email service providers
- Customer relationship management (CRM) platforms
- Website hosting and analytics providers
- Advertising platforms (including Facebook)
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
Business Transfers
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company, your information may be transferred.
With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
SMS and Email Communications
Consent
By providing your phone number and/or email address, you consent to receive:
- Appointment scheduling messages
- Appointment reminders
- Follow-up communications
- Service updates related to your claim
Frequency
Message frequency varies based on your interaction with our services. Standard message and data rates may apply for SMS communications.
Opt-Out
You can opt out of receiving SMS messages by replying STOP to any message. You can opt out of email communications by clicking the “unsubscribe” link in any email or contacting us directly.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information and to improve and analyze our services.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors use our website
- Advertising Cookies: Used to deliver relevant advertisements and track campaign effectiveness
- Retargeting Cookies: Allow us to show you advertisements after you leave our website
Facebook Pixel
We use the Facebook Pixel on our website to:
- Track conversions from Facebook ads
- Build targeted audiences for advertising
- Remarket to people who have visited our website
Your Cookie Choices
Most web browsers are set to accept cookies by default. You can choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our website.
Retargeting and Advertising
We use retargeting technologies to show advertisements to people who have visited our website. This means:
- You may see our ads on Facebook, Instagram, and other platforms after visiting our website
- These ads are designed to be relevant based on your previous interactions with our site
- We do not sell your personal information to third parties for their own advertising purposes
You can opt out of interest-based advertising by:
- Adjusting your Facebook ad preferences
- Using browser settings to block third-party cookies
- Visiting the Digital Advertising Alliance’s opt-out page
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: The right to request a copy of the personal information we hold about you
- Correction: The right to request that we correct inaccurate information
- Deletion: The right to request deletion of your personal information
- Opt-Out: The right to opt out of marketing communications
- Data Portability: The right to receive your data in a portable format
To exercise any of these rights, please contact us using the information provided below.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to:
- Know what personal information is collected, used, shared, or sold
- Delete personal information held by businesses
- Opt out of the sale of personal information
- Non-discrimination for exercising your CCPA rights
We do not sell personal information as defined by the CCPA.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Veteran Adjusters
Email: claims@veteranclaimadjusters.com
Phone: (954) 828-0330
Address: 1722 Sheridan St | Hollywood, FL 33020
For specific privacy-related requests, please include “Privacy Request” in the subject line of your email.
Your Consent
By using our website and services, you consent to this Privacy Policy and agree to its terms.
